Governance and Leadership

Sunbeam Community & Developmental Services is governed by a voluntary Board of Directors.

The Board of twelve is comprised of a diverse group of skilled, talented and experienced community leaders who give generously of their time to attend Committee and monthly Board meetings. The Chief Executive Officer, Directors and Senior Managers are responsible for the day to day operations of the organization and report regularly to the Board of Directors. 

Leadership Team

Board of Directors

Brian Swainson, Chief Executive Officer

Brian S.Brian has an extensive professional background in senior leadership positions across developmental services and healthcare, as well as in community services, and government.  Having studied, lived, worked and volunteered in Waterloo Region for over 30 years, Brian has a deep understanding of, and appreciation for the importance of not-for-profit services and supports in the lives of vulnerable individuals and their families in the local community.

Brian earned his master’s degree from the University of Waterloo, bachelor’s degree from the University of Winnipeg, and is also a designated accountant. Having achieved certification as a healthcare administrator through the AdvantAge Ontario provincial association, he was the sole recipient of the association’s Long-Term Care Leadership Award in 2018.  He is also an alumnus of the Leadership Waterloo Region program, and recently completed the Public Sector Executive Leadership Institute Program through the Smith School of Business at Queen’s University.

In addition to his career not-for-profit experience, Brian has served on not-for-profit Boards and Committees in a volunteer capacity, and for several years he served as a family home provider for an individual requiring intellectual, physical and emotional supports.

Dr. Jennifer Dignam, Attending Physician

Dr. Dignam has been part of the Sunbeam community since 2017 providing primary care for many of the residents at Sunbeam. She works collaboratively with the healthcare team to ensure all residents receive well-rounded, multidisciplinary care with a focus on prevention, safety and enhancing the quality of each day for the residents.

Dr. Dignam trained to be a Registered Nurse at Western University, as well as obtain an undergraduate degree in Health Sciences, before starting her medical degree at McMaster University. She then completed her Family Medicine training locally at McMaster’s Waterloo campus. Dr. Dignam has worked in Waterloo Region since graduating.

In addition to her work at Sunbeam, Dr. Dignam provides locum coverage to family practices in need, as well as provide COVID related support over the last couple of years. Dr. Dignam also has a special interest in lifestyle medicine, promoting wellness through lifestyle change, and in teaching health care providers.

Dr. Dignam thoroughly enjoys her work at Sunbeam, as she values the importance of providing exceptional health care to all people, especially those who are vulnerable. She appreciates the importance of providing support to families as well.

Dr. Dignam particularly enjoys her interactions with the residents here at Sunbeam! “Each and every smile is beautiful”. She also feels very fortunate to work with a such kind, dedicated health-care team. Dr. Dignam looks forward to working closely with the leadership team in her role as Attending Physician to further advance the good work being done at Sunbeam, and within the developmental community.

Katharine O'Brien, Executive Assistant

K.O'BrienKatharine joined the Sunbeam team as Executive Assistant in September 2021. She has an extensive customer service background as well as working and volunteering with various not-for profit organizations in Waterloo Region. From a young age, Katharine had a passion for helping in her community.

Katharine holds two diplomas from Conestoga College from the Office Administration-Executive Program and the Dietetic Technician Program.

In her free time, Katharine enjoys spending time with her husband, furbaby, step-son and family. She enjoys camping, diamond painting, and volunteers with the Elmira Maple Syrup Festival Committee as Secretary and sits on the Pancake Committee.

Laura Thies, Chief Operating Officer

Laura ThiesThis year, Laura will celebrate 40 years in Developmental Services.

She is appreciative of the opportunities and experiences that working for Sunbeam Community and Developmental Services has provided her.

Deborah Gellatly, Manager, TAY Coordination, Compliance & Quality Assurance, Host Family Homes and Quality Assurance Measures

Deborah GellatlyDeborah says “I have had the honour of working in the Developmental Services sector since 1987”. She has always strived to advocate for individuals and ensure that the supports they receive are focusing on their wellbeing and hopes and dreams. She worked for Community Living Cambridge for 22 years supporting individuals to volunteer or work in the community; she also managed the Job Track program for 10-years and worked on the pilot project that introduced the new Application for Developmental Services and Supports, and became an Assessor for Developmental Services Ontario (DSO). She started working for Sunbeam Developmental resource Centre in 2017, and currently manages the Transitional Aged Youth Coordination Program, the Sunbeam Host Family Home Program, and the Continued Quality Assurance Department.

Tracy Erb, Director, Sunbeam Developmental Resource Centre

Tracy ErbTracy has worked in the Developmental Services Sector for the past 20 years, and has been with Sunbeam for the past 14 years.
Tracy fills the role of Director at Sunbeam Developmental Resource Centre.

Neil Butler, Manager, Program Services

Neil ButlerNeil supervises clinical services, (speech, behaviour, autism behaviour, Applied Behaviour Analysis, health care and social work, in addition to intake and Sunbeam Developmental Resource Centre administration. He is originally from St. John’s Newfoundland and is living in this area for 20-years, while working for Sunbeam.

Neil has over 40 years experience working with people with Intellectual Disabilities and ASD, and has a degree in Master of Education (Counselling) and Bachelor of Science (Psychology).

Jen Shows, Manager, Service Resolutions / Solution. Coordinated Service Planning / FASD Coordination

Jen ShowsJen has been working in the Developmental Services sector for 18 years, with 8 years in a leadership role.  Jen is dedicated to advocating for the rights and inclusion of people with disabilities to participate and contribute their value to the community they live in. Jen also has a passion for educating others, and has sat on both Regional and Agency Committees to develop and facilitate Healthy Sexuality and Abuse Prevention Education. Jen is excited to be joining such a welcoming and dynamic team, and looks forward to building collaborative partnerships within the Sunbeam Community, as well as providing exceptional service to the individuals, families and community we serve.

Lourdes Toro, Director, Community Living Services

Lourdes ToroLourdes is a foreign  trained physician with many years of experience working with people affected by HIV and AIDS in Mexico. As she settled in Canada with her family in 1998, her commitment to social causes brought her to the Developmental Services field; during the last 20 years she has worked passionately to promote social inclusion for people who have been labeled disabled. Her goal is to look for opportunities to build a community that values inclusion and recognizes that everyone has a contribution to make.

Lourdes’ focus in her role as the Director of Community Living Services, is to continue with Sunbeam’s long history of providing high standards of support to the important people who use our services, and to raise awareness so they can be seen as the contributing, valuable and important fellow citizens they are.

Heather Leisegang, Manager, Clinical Support Services

Heather LeisegangAs an RN and Manager at Sunbeam, Heather provides support to our medically-fragile homes and to those who live and work there while engaging in agency-wide health services. She has worked in developmental services since 2008, and spent two years nursing in South Africa running a pediatric HIV/AIDS health clinic. She is a strong believer in holistic, evidence-based, person-centred care performed in a climate of care continuity. When Heather is not at work, she enjoys spending time with her husband and two daughters, going camping and hiking.

Kaylee Best, Nurse Manager

Coming soon.

Erika Gardiner, Nurse Manager

Erika G.Erika is an experienced Registered Nurse from Kitchener, Ontario, with a background in emergency medicine, public health, nurse instruction, and pieces in between. Erika graduated from McMaster’s Nursing program in late 2016 and began her nursing adventure shortly thereafter.

Erika is a returning member of the Sunbeam Community. Having volunteered in the Respite Program throughout nursing school, Erika is delighted to return to the community in the capacity of Nurse Manager as of March 2022.

Erika is a firm believer in the care of the whole person, and practices nursing with an evidence-based, and collaborative approach.

In her spare time Erika enjoys spending time with her family, being outdoors, practicing yoga, and reading a good book.

Amanda Ficca, Manager, Community Living Services

Amanda F.Amanda Ficca has joined the sunbeam team as the Manager of Community Living Services. She comes to us from the Durham region where she worked in a similar role supporting individuals and their families in various capacities. She holds a Masters in Counselling Psychology and an Honours in Criminology and Psychology. She started working in the developmental sector in her youth and though it was not the career path she had started on, she found a passion for the work of inclusivity and advocacy that steered her to her current role.

Amanda loves working collaboratively with individuals, their families and the community to ensure people are supported in living their dreams, are safe and participating in their community as much as they wish. When not working Amanda loves the outdoors, coffee and a good book, traveling and spending time with her family.

Nancy Plater, Director, Developmental Services Ontario

Nancy PlaterPrior to coming to work at Sunbeam Nancy worked as Director of Community Services with Kerry’s Place Autism Services and Director of Residential Services with Niagara Support Services.  Her focus at Developmental Services Ontario (DSO) is to ensure a fair and equitable process is maintained for people applying for and receiving adult developmental services.  She is passionate about inclusion and participation for all which has led to her work at Sunbeam.  She is the proud mom of 2 young boys and enjoys spending lots of time being active outdoors!

Tim Wilson, Chief Administrative Officer

Tim WilsonPrior to joining Sunbeam in 1989 Tim worked in retail banking and productivity improvement consulting. The focus of his role is supporting and coordinating Sunbeam’s administrative departments in meeting the needs of the people we serve and our associated community.

Tim says ‘Participating in the growth of our services and continually improving our organizational performance, continues to motivate our work’. Married to Laurie, they have a daughter in Calgary and a son in Waterloo. Outside of work Tim enjoys coaching Lacrosse, running, reading and going to their old family cottage.

Sana Ali, Director, Financial Services

Sana AliSana Ali joined Sunbeam as a Manager, Financial Services in 2019. She is a CPA, CMA graduate with over 12 years of experience in the finance field. Sana helps senior management and Board of Directors in decision making, by providing them with accurate and up to date financial information and analysis.

She enjoys working at Sunbeam because of the great cause the organization works for. During her spare times, Sana enjoys spending time with family and friends.

Natalie Perna, Director, People & Culture

Natalie PernaNatalie Perna is a graduate of McMaster University and Conestoga College and holds her CHRL designation from the HRPA. With over 10 years of broad-based Human Resources experience, her goal is to continuously improve the workplace for staff and for clients. Natalie loves what Sunbeam Community and Developmental Services does for individuals and families and is proud to be part of an organization with such a long standing reputation in the community in which she lives.

Phill Karasinski, Manager, Plant Operations

Ann Marie Yantz, President

Ann MarieAnn Marie is an experienced paralegal from Kitchener, Ontario, and the first paralegal in Ontario to be appointed to the executive of a law association. She joined the firm Kelly & Co. in September 1997 and received her law clerk diploma from the Institute of Law Clerks in 2000 and became licensed as a paralegal by the Law Society of Upper Canada in 2008.

Ann Marie has provided per diem prosecution services for matters concerning the Provincial Offences Act for both Halton Region and the Ministry of the Attorney General. Ann Marie is a member of the Prosecutors Association of Ontario and an associate member of the Institute of Law Clerks. In 2013, Ann Marie became the first elected paralegal board member of the Waterloo Region Law Association, where she was a trustee and treasurer until 2017.

Laura Holtom, Vice President & Secretary

Laura H.Laura Holtom joined the Board in September 2021.  She is a resident of Guelph and has found her first year on the Board to be extremely rewarding. Now serving as Vice President/Secretary.

Laura retired after 40 years working in Not for Profit Long-term Care Homes.  The majority of her service was at St. Joseph’s Health Centre in Guelph; and Wellington Terrace Long-term Care Home in Fergus.   Ensuring deserving residents and families acquire quality services and care has been a priority.  Her clinical role in first half of her career was in Recreation Therapy; and in Administrator roles for last 20 years where she also served on a number of health care boards and committees. 

Laura is enjoying her retirement on the golf course, travelling, reading and embracing her creative side through quilting. 

Michael Osmar, Treasurer

Michael joined the Sunbeam Board of Directors in September 2021. A long time resident of Waterloo Region, Sunbeam’s deep roots in the area and passion for community made the Board appointment a welcomed opportunity.

Michael has worked at Manulife Financial for 15+ years, holding a variety of roles including 10 years in a leadership position. In his current role he has accountability for teams supporting Development, Quality and Practices. Michael earned a BA in Economics from Wilfrid Laurier University and received a Risk Management designation (CRM) in 2020.

Michael is married with 2 teenage children. He and his family enjoy camping during the warmer months in Bruce County.

Chandelle Cormier, Director

ChandelleAs a long-time resident of Kitchener-Waterloo, Chandelle has gained a rich understanding of the importance of not-for-profit services and their ability to empower their communities, as well as provide those in need with essential tools to grow, heal, and succeed. Chandelle brings to the table first-hand experience with Sunbeam, which allow her insight into how best Sunbeam’s services can be utilized by the community.

Chandelle has over 15 years professional experience as a retail industry leader; proving repeatedly that she has a thorough understanding of both frontline customer service and people management; but also, comprehensive insight into employee mental health and the impact it has on successful businesses. She earned her diploma in Client Relations from Conestoga College, which has reaffirmed in her a lifelong philosophy of putting clients first.

Currently Chandelle is employed as Waterloo Region Manager, with jurisdiction over the Region’s Collision Reporting Centres, where she works side-by-side with frontline law enforcement agents as well as the Ontario Ministry of Transportation.

Amanda Craig, Director

Amanda joined the Sunbeam Board of Directors in 2022.

Amanda is originally from Bell Island, Newfoundland, but has lived in the Waterloo region since 2005.  She has spent her career, working in various finance roles, most recently at BlackBerry and OpenText.  Amanda holds a Bachelor of Commerce and Bachelor of Arts from Memorial University of Newfoundland and received her CPA designation in 2013.

In her spare time, Amanda loves spending time with her family (including her two dogs) and friends, reading, and exercising. 

John Goerzen, Director

John Goerzen joined the Board of Directors, September 2020.  He has volunteered in the community in various capacities, including Ray of Hope, Big Brothers, the City of Waterloo’s Citizen Committees and Professional Engineers of Ontario.

Semi-retired from a career in manufacturing and construction engineering, John remains engaged with his own consultant business and working part-time.  John and his wife have 2 independent adult children.

John has always enjoyed giving back to the community and looks forward to sharing his array of experience while serving on Sunbeam’s Board of Directors.

Stacey Jayne, Director

StaceyStacey is a new member to the Sunbeam Board of Directors in 2022 and is looking forward to new experiences and new perspectives with an amazing organization that does so much for its community. Stacey has worked for 28 years in the non-profit sector with an organization that provides personal care to adults and seniors with physical disabilities. Stacey started out many years ago as an Attendant Services Worker, then moved to Human Resources, then on to Coordinator of all Community and Seniors program and is currently a Program Manager at Guelph Independent Living.  These many different roles have given her a wide range of perspectives which she is happy to be able to share with Sunbeam.

Stacey enjoys reading and spending time outside of work with her family and friends and her very furry dog, Axel.

Andrew Kelly, Director

Andrew K.Andrew joined the Sunbeam Organization in 2021 as a member of the communications committee and has subsequentially joined the board as a director in 2022. As a life-long resident of Waterloo Region, the opportunity to join such an esteemed local organization focused on work within the community was more than welcomed.

Andrew graduated Queen’s University in 2017 with an Honours Bachelor’s Degree and has worked in various sales and marketing capacities for the past five years. Currently, Andrew is a partner in a wholesale distribution business which is based locally in Cambridge.

In his spare time, Andrew enjoys golf, and spending time at his cottage in the Saugeen Shores area. He currently resides in Kitchener with his long-term partner.

Susan Russell, Director

SusanSusan joined the board in September 2019. She was looking for an opportunity to give back to her community and Sunbeam was a good fit. Susan is a member of the Finance Committee and brings over 10 years experience in conducting audits in the not for profit sector.

She has a wealth of knowledge to share and here insights will be beneficial in our quest to better serve our community.
Susan is currently the Senior Manager of Accounting & Assurance at BDO Canada LLP in Waterloo.

She is married with 2 sons ages 6 & 9.
In her spare time she enjoys reading and spending time with family and friends.

Connie Smith, Director

Connie Smith

Connie is a proud wife, mother, daughter, Registered Social Worker, and Registered Early Childhood Educator.  As a full-time Professor in the Faculty of Community Studies at Fanshawe College in London, her goal is to instill acceptance and compassion in students from a holistic and anti-oppressive lens.  Connie’s passion for inclusion evolved while raising a daughter with complex Autism into her adult years. 

Connie’s relationship with Sunbeam Community & Developmental Services can be considered one that has come ‘full circle’.  When Connie moved to Waterloo in 2008, she requested the services of the Sunbeam Developmental Resource Centre (then known as DSRC) to assist with locating supports for her daughter as they were new to the Region.  The care and compassion Connie received from the staff at DSRC during that initial meeting encouraged Connie to return to university with the goal of achieving a Master of Social Work in order to support other families who have children with special needs.  This goal was achieved, and now that her daughter lives in one of Sunbeam’s residential homes, Connie is sharing the skills and experience she has gained with students who will be working in the field of Mental Health in the future.

Becoming a Board Member of Sunbeam Community and Developmental Services is one way that Connie is ‘giving back’. Having experienced some of the same challenges faced by the people and family members whom the organization supports allows Connie to face decision-making and advocacy at the Board level with compassion and understanding.

Outside of work, Connie enjoys spending time with her family, caring for her and her wife’s pets (3 dogs and 2 cats), following the Toronto Blue Jays, and Seattle Kraken, and playing Virtual Reality.

Mandi Sweiger, Director


Mandi is the Vice President, Human Resources, with the Skyline Group of Companies, responsible for all aspects of human resources and office administration operations in providing full range of human resource management services, while ensuring a strong corporate culture focusing on our shared goal of creating meaningful value and an exceptional experience for our customers, our people, and our communities. Mandi has previously spent 15+ years in operational HR management positions and was eager to continue to find ways to be involved in her community. She joined Sunbeam in 2020 and is currently an active Board of Director member and Governance committee co-chair.

Mandi is a graduate of Business Administration from Wilfrid Laurier University and holds a certificate in HR Management from Conestoga College and has held a CHRL designation with the Human Resources Professionals Association (HRPA) since 2009.

Krista Trow, Director

KristaKrista was drawn to Sunbeam’s Vision, Mission, and Values, aligning perfectly with her personal commitment to innovation, inclusion and supporting individuals with disabilities within the community.

Professionally, Krista serves as a Patient Services Manager with Home and Community Care Support Services (HCCSS) Waterloo Wellington. Her extensive healthcare experience includes 16 years at Hamilton Health Sciences (HHS), specializing in clinical Speech-Language Pathology and leadership roles within the Acquired Brain Injury (ABI) and Stroke Programs, and 6 years at HCCSS leading hospital, community, and specialty programs and teams.

In her downtime, Krista cherishes moments with her husband and two teenage sons, exploring the outdoors through camping, hiking, and biking. Outside of her board role, Krista volunteers her time with her boys’ baseball teams through Kitchener Minor Baseball and Guelph Minor Baseball.